Browse by Category
This section provides answers to some of the common questions that you as a carer may have.
Click on the questions below to view the full question and answer details:
Respite/Relief Care
What help does Crossroads offer carers?
Who do I contact if a care attendant from Crossroads or another agency doesn't turn up?
Where do I find out about respite care?
Who will sit with the person I care for while I go shopping / hospital appointment, etc?
Who do I contact about arranging for the person I care for to attend a day centre?
How are financial assessments for residential care carried out?
Where do I find out about what residential care is available?
Benefits/Social Services
How do I get in touch with Social Services?
What is a Carer's Assessment?
How do I apply for benefits?
What benefits might I be entitled to?
Who can help me fill in benefits forms?
Who can I get to advocate on my behalf?
In the home
Who do I contact to get an alarm for the person I care for?
Who do I contact to get some help with gardening?
How do I arrange to have meals on wheels delivered?
Where can I purchase some domestic help?
Where can I get help with small household jobs?
Who do I contact to arrange for someone to visit the person I care for just to provide them with some company (befriending)?
Where can I get help with bathing the person I care for?
Where can I get help with shopping?
Who do I contact to get a dentist / chiropodist / hairdresser to make a home visit for the person I care for?
Travelling/Holidays
Are there any transport schemes in my area?
How do I get a Blue Badge for my car?
Where can I get a key for disabled toilets?
Are there holidays for carers and the people they care for?
Equipment
Where can I hire equipment (like a commode / raised toilet seat / bathing aids, etc)?
Where do I buy equipment? Is there anywhere I can buy it second-hand?
How do I get a wheelchair?
How can I find out about adaptations to the home?
Support for Carers
How do I find out about support groups for carers?
How do I get registered as a carer with my GP?
Is there someone I can talk to about my caring responsibilities?
What help is there for young carers?
What will happen when the person I care for is discharged from hospital?
What does Norfolk Carers Helpline do?
Who can I contact in an emergency?
Legal
Who do I contact to find out about Power of Attorney?
How do I complain about a service I am not happy with?
Where can I get legal advice?
Information
Where can I learn more about the illness / condition / disability of the person I care for?
Where can I get information / support for sensory impairment (deafness, blindness, etc)?
Where can I get information / support on caring for people with learning difficulties?
Where can I get information / support on caring for people with mental health problems?
For Information or Support Call Crossroads Norfolk Carers Helpline